Viroxa Creations is a brand of Pixigo Innovation Private Limited. In this policy, “Viroxa”, “we”, “us” and “our” refer to Pixigo Innovation Private Limited, operating the website viroxacreation.in.
This policy explains what information we collect when you visit or buy from viroxacreation.in, how we use it and the choices you have.
Information we collect
- Order and contact details: name, email, phone number, shipping and billing address.
- Personalisation content: engraving text, gift notes, and any logos, photos or images you upload.
- Payment information: payments are processed securely by Razorpay. We do not see or store your full card, UPI or bank details.
- Device and usage data: IP address, browser type and pages visited, collected through cookies and similar technologies.
How we use your information
- To process, personalise, ship and support your orders, including sending engraving proofs on WhatsApp or email.
- To answer your questions and provide customer care.
- To send order updates, and marketing emails or messages only if you have opted in. You can unsubscribe at any time.
- To prevent fraud and keep our website secure.
- To improve our website, products and services.
Sharing your information
We do not sell your personal information. We share it only with service providers who help us run our business, such as:
- Shopify, which hosts our online store;
- Razorpay, which processes payments;
- courier and logistics partners, which deliver your orders;
- messaging and email providers, which send order updates.
We may also disclose information where required by law.
Your uploaded designs
Logos, photos and text you share are used only to make your order. We do not use them for marketing without your permission.
Cookies
We use cookies to keep your cart, remember your preferences and understand how our website is used. You can control cookies through your browser settings. Some features may not work if cookies are disabled.
Data retention and security
We keep your information only as long as needed for the purposes above and for legal, tax and accounting requirements. We use reasonable security measures to protect it, but no method of transmission over the internet is completely secure.
Your rights
You can ask to access, correct or delete your personal information, or withdraw consent for marketing, by emailing viroxacreation@gmail.com.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Grievance officer
For any privacy concerns or complaints, please contact our grievance officer at viroxacreation@gmail.com. We will respond within 30 days.
Contact us
Viroxa Creations (Pixigo Innovation Private Limited)
FF B2, Subhashnagar, Nr. RiseOnPlaza, Sarthana, Surat, Gujarat 395006, India
Phone / WhatsApp: +91 94291 18766
Email: viroxacreation@gmail.com
Hours: Monday to Saturday, 10am to 7pm IST