FAQ

Orders & engraving

How do I add my engraving?
On each product page, type your text in the Personalise section, choose a font and see a live preview before adding to cart.

Will I see a proof before you engrave?
Yes. We share a digital proof on WhatsApp or email and engrave only after you approve it.

Can I engrave a logo, signature or handwriting?
Yes. Upload your file on the product page, or send it to us on WhatsApp after ordering.

Can I change my engraving text after ordering?
Contact us immediately with your order number. We will do our best to correct it before you approve the proof, but changes cannot be made once engraving has started.

Can I cancel my order?
Because every piece is personalised, orders cannot be cancelled once placed. Please check your text, font and address carefully before paying. See our Refund & Cancellation Policy.

Shipping & delivery

How long does delivery take?
Orders are engraved and dispatched within 2–4 working days of proof approval. Delivery across India then usually takes 3–7 working days depending on your PIN code. See our Shipping Policy.

Do you deliver all over India?
Yes, we ship Pan-India. You will receive a tracking link by email and SMS once your order is dispatched.

Payments

Which payment methods do you accept?
UPI, cards, net banking and wallets through Razorpay's secure checkout.

Returns & replacements

Can I return a personalised item?
Personalised items cannot be returned or exchanged. If your item arrives damaged, defective or engraved incorrectly by us, we will replace it free of charge. Contact us within 48 hours of delivery with your order number and an unboxing video.

Corporate orders

Do you take bulk orders?
Yes. Visit our Corporate Gifting page to request a quote.